1. Shipping Costs
Ivy's Locker has partnered with multiple shipping partners to provide you with the best services possible. Upon checkout, the available carrier will be displayed and you can choose your shipping option. Pricing will be automatically generated by the carrier using your location, order weight and shipping box dimensions. We often have free shipping deals, like right now!
All prices listed on the site are in USD$.
2. Delivery Locations
Ivy's Locker can reach every customer in every country. We can ship with Fed Ex, UPS, Canada Post, USPS, Asendia & Purolator to guarantee that every country in the world can enjoy our toys! Our warehouse is located in Montreal, Quebec, Canada and this is where our items are shipped from.
For public knowledge, our address is:
1220 Rue De Beauharnois
Montreal, Quebec, Canada
We do not receive customers at this location as we are an ecommerce toy store for the moment, physical location coming soon!
3. Delivery Time
Your order is important to us and we know when something is ordered, no one wants to wait on delivery. Your product(s) will ship within 1-3 business days of your order unless there is an exception with an item. We make every effort to fulfill your order as soon as possible and as your order goes through the different processes, we keep you updated by email until your order is received. For international orders, please expect a small delay in delivery as shipping isn't as fast as in North America.
Exact delivery time will depend on the option you select at Checkout.
Tracking Numbers are provided as soon as the package is shipped.
4. Damaged Items in Transport
If there is any damage to your order on delivery, contact us immediately upon receipt at 1-888-912-5504 or 514-600-7633 if in Canada.
If you have any questions about the delivery and shipment or your order, please contact us at firstname.lastname@example.org, 1-888-912-5504 or 514-600-7633 in Canada or fill out the form in our Contact Us section.
RETURN & EXCHANGE POLICY
Return & Refund Policy:
Thanks for shopping at Ivy's Locker. If you are not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. No opened returns will be accepted unless the item is defective upon delivery or received damaged.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
From the time you place your order, please allow 3 - 10 business days for delivery. If an order has not arrived after 10 days, check your provided tracking number. If there is still an issue after checking the tracking number, then please don't hesitate to call us at 1-888-912-5504 or 514-600-7633 and we will work with you to sort out the problem.
If the fault is on our end, we will gladly cover all costs of a customers return. However, the customer will be responsible for paying their own shipping costs for returning the item if the order is found to have been used, is no longer in original packaging and/or has been damaged from the condition it was shipped in or if the customer has just changed their mind and no longer want/need the purchased toy.
If you have any questions about a return or to return your item to us, contact us.